Every call answered. Every job booked.
Lakewire answers your shop's phone 24/7, books the job on your calendar, and texts you the details. Built for HVAC and plumbing contractors in Tampa Bay.
Book a 15-minute demo We'll build a sample for your shop and let you call it yourself.CallerHi, our AC quit and it's 84 in the house. Can someone come out?
Your shopSorry about that. I can get a tech out first thing tomorrow. Is 8 to 10 AM okay?
CallerYes, that works. 1180 Bayshore Dr in Dunedin.
Your shopYou're booked for 8 to 10 AM. You'll get a text confirmation in a minute.
- Job
- AC not cooling, no service
- When
- Tomorrow, 8–10 AM
- Where
- 1180 Bayshore Dr, Dunedin
What happens when your phone rings
You keep your number. Calls you can't get to forward to Lakewire, and it handles them the way you'd want them handled.
It answers
On the first ring, any hour, in your company's name. No voicemail, no hold music.
It sorts the call
Service request, price question, or emergency. Gas smells and flooding go straight to your on-call tech.
It books the job
Picks an open slot on your calendar or dispatch board and confirms it with the customer.
You get a text
Name, address, problem, and time, sent to your phone the moment the call ends.
Everything a front desk does, without the payroll
One monthly price, set up for your shop. We do the setup, connect it to the tools you already use, and keep tuning it.
- 24/7 phone answeringNights, weekends, holidays, and the busy afternoons when everyone's on a roof.
- Website chatAnswers visitors on your site and books them the same way.
- Missed-call text backIf a call drops, the customer gets a text within seconds so they don't call the next shop.
- Booking into your scheduleYour calendar or dispatch software. If you don't have one, we'll set one up.
- A monthly reportCalls answered, jobs booked, and after-hours work you would have missed.
Built by someone who has run a service department
I've spent years in the trades and running a service team in Tampa Bay. I know what a missed call at 9 PM costs, and I know most shops don't have time to babysit new software.
So Lakewire is done for you. I set it up, test it on your real call types, review the transcripts every week, and fix anything that's off.
Eric Sharp, founder, Dunedin FL
Questions owners ask
Will my customers know it's not a person?
It sounds natural and answers in your company's name. If a caller asks, it says it's your shop's virtual assistant. Anyone who wants a human can be transferred or get a callback.
What about emergencies?
You choose what counts as urgent. Calls like gas smells, flooding, or no heat in a cold snap transfer straight to your on-call tech instead of being booked for later.
Do I have to change my phone number or software?
No. You keep your number and forward unanswered or after-hours calls to Lakewire. It connects to the calendar or dispatch software you already use.
What if it gets something wrong?
Every call is recorded and transcribed. I review them weekly and adjust how it handles your calls. Callers are told at the start that the call may be recorded.
How long does setup take?
Usually three business days from our kickoff call to answering your real calls.